Contact
Pick the topic that fits best and the right CGS team will take it from there. If you are contacting us about an order, include your order number so we can help faster.
We usually reply to support and order emails within 1-2 business days. Partnership and press requests may take 2-3 business days.
Product support
Setup help, size and hardness guidance, warranty, returns, and anything that changes how your gear feels in game.
support@cerogamingstudio.com Email this team 02Orders
Order status, tracking, address changes, payment issues, invoice requests, and shipping updates.
orders@cerogamingstudio.com Email this team 03Partners
Wholesale, distribution, creators, esports teams, studio collaborations, and business purchasing.
sales@cerogamingstudio.com Email this team 04Brand office
Company information, press questions, legal notices, privacy matters, and general requests that do not fit another channel.
info@cerogamingstudio.com Email this teamHelp us reply faster.
A clear first email means fewer follow-ups and a faster answer from the right team.
- Order details For shipping or payment questions, include your order number, purchase email, country or region, and delivery name.
- Product details For feel or performance questions, include the product name, size, hardness, color, and the mouse or setup you use.
- Photos or video For surface, stitching, packaging, or damage questions, attach clear photos or a short video before sending.